Changelog

The billing model families asked for is now the default: reserve an assigned number first, and the monthly plan only starts once the route is actually delivering.

New

• One-time $4.99 reservation provisions a stable assigned number and prepares activation.
• Verified TextBridge delivery billing begins only after the route reaches active and the first verified exchange succeeds.
• If a route pauses or is blocked, the number stays reserved and delivery billing pauses automatically — no charge for time the route is unavailable.

Every message is now screened before delivery, with the strictest outcome winning — allow, hold for review, or block.

New

• Layered guardrails (primary classifier with a secondary high-risk review) on inbound and outbound messages.
• Verified contacts only, handle-based replies (@mom, @legal) — never raw phone-number routing.

Blocked

• People, victim, witness, juror, co-defendant, and staff lookups; coded or filter-evading messages; contraband, escape, betting, crypto, and web requests.

Residents can now reach guardrailed education through the facility’s approved channel by putting a handle in the subject line.

New

• Handles for @legal, @ged, @esl, @reentry, and @dictionary, with plain-language replies.
• Available on TextBridge + Legal/Learning, or as a standalone learning plan.

Note

• Legal + Learning is education, not legal advice, and is subject to facility monitoring.

Finding the right facility is now the free front door. Enter a name, register or ID number, and facility, and we point you to the official source to confirm.

New

• Facility matching seeded from the official BOP location directory.
• One-tap link to the official BOP Inmate Locator to confirm custody and location.

Improved

• Clearer next steps — reserve an assigned number or request support — right from the result.

An operator control plane for facilities and agencies: authorize routes, set policy, and keep oversight.

New

• Authorization, policy overlays, route status (active / paused / blocked), and a kill switch.
• Held-message review and audit exports for authorized roles.

The support surface grew up: a proper legal index, a searchable-feeling FAQ, and an accessibility statement — all in one consistent design.

New

• Legal index linking Terms, Privacy, Consent, Acceptable Use, Refund, AI & Guardrails, and Facility Terms.
• Standalone FAQ with an expandable, keyboard-friendly accordion.
• Accessibility statement describing our commitment and how to reach us.