The operator console for written authorization, policy overlays, route controls, and audit exports — built for the staff who oversee resident communication, not the families using it.
Not for families — for the operator who authorizes and governs the route. Families use Family Companion and Verified TextBridge. Facility Pilot is the control plane your staff use to authorize those routes, apply policy, and keep oversight.
Every route is authorized in writing, governed by your policy, and fully exportable for oversight.
Every route starts with a signed, time-stamped authorization on file — who approved it, for whom, and when.
Apply your facility’s policy to any route, and pause or kill it instantly from one place.
See every route’s live status and triage held messages from a single staff queue.
Export immutable, time-stamped logs of messages and decisions for oversight, legal, and compliance.
Staff approve a route in writing; the signed record is stored and time-stamped.
Policy overlays, pause, and a kill switch keep every route within facility rules.
Export the full message and decision trail whenever oversight needs it.
For corrections facilities and operators. We’ll walk your team through authorization, policy controls, and audit exports.